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CapitalBox – Refund & Service Policy

1. Introduction

This Refund & Service Policy (“Policy”) governs the terms under which clients may request refunds for services provided by CapitalBox. CapitalBox is a fintech consultancy offering business loan facilitation, government grant applications, company incorporation support, and legal-financial advisory services. By making any payment to CapitalBox, the client expressly agrees to the terms of this Policy.

2. Service Initiation & Processing

Upon receipt of payment, CapitalBox will immediately begin KYC verification, document review, and any other processes required to deliver the requested service—whether that involves liaising with financial institutions for loan applications, preparing and filing grant proposals, or assisting with company registration formalities. Any additional fees—arising from larger loan amounts, specific government schemes, or specialized documentation requirements—will be communicated in writing (via email or WhatsApp) and must be approved by the client before being incurred.

3. Refund Eligibility Criteria

To be eligible for a refund, the client must submit a written request from the same email address used for payment to partnercare@capitalbox.in within thirty (30) calendar days of the payment date.

  • If CapitalBox confirms that it cannot provide services due to geographic non-availability (as verified by our support team at +91-8780913386), a full refund will be issued.
  • If CapitalBox fails to make a first contact attempt (phone, SMS, or email) within forty-eight (48) working hours of payment, and no status update is visible in the client portal, the client may request a refund—provided the request is made within the thirty-day window.
  • If the client is unable to communicate in English, Hindi, or Gujarati and this limitation materially impedes service delivery, a refund may also be claimed within thirty days of payment.

4. Definition of Service Initiation

“Service initiation” is defined as the first recorded attempt—by phone call or email—to reach the client within twenty-four (24) to forty-eight (48) hours of payment. Even if the client does not respond, this attempt will be logged and considered valid initiation.

5. Post-Sanction Charges

If a loan, grant, or other financial benefit is successfully sanctioned, CapitalBox may levy additional post-sanction charges for further documentation, compliance checks, or specialized consultation. These charges will be communicated to the client in advance (via email or WhatsApp) and must be paid exclusively through CapitalBox’s official payment links or bank account details. Cash payments or third-party transfers will not be accepted.

6. Refund Processing Timeline

Approved refunds will be processed within twenty-five (25) working days from the date of refund approval. The refunded amount will be credited only to the original payment method. Under no circumstances will cash refunds or transfers to third-party accounts be made.

7. Exclusions

Refund requests will be automatically denied if any of the following conditions apply:

a. The request is submitted more than thirty (30) days after the payment date.

b. Service initiation has already occurred and is confirmed via portal updates.

c. The client provided false, fraudulent, or misleading documentation at any time.

d. The client becomes unresponsive, uncooperative, or unreachable after making payment.

8. Contact Information

For all inquiries related to services, refunds, or grievances, clients may contact CapitalBox at:

9. Legal Disclaimer & Jurisdiction

CapitalBox acts solely as a facilitator and consultant and does not guarantee any loan approvals or grant sanctions, which remain subject to the discretion of third-party financial institutions or government agencies. This Policy is governed by the laws of India, and any disputes arising under this Policy shall fall under the exclusive jurisdiction of the courts in Surat, Gujarat. Any digital approvals, consents, or acknowledgments provided via CapitalBox’s portal, email, or WhatsApp shall be deemed legally binding under the Information Technology Act, 2000, and its subsequent amendments.