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Terms & Conditions  Definitions:

In these Terms & Conditions, the words “we”, “our”, “CapitalBox”, and “us” refer to CapitalBox and its affiliated systems, platforms, and services including CapitalBox Store. The words “you”, “your” refer to CapitalBox’s user, customer, channel partner, associate partner, employee, or any other user of our website or services.

These Terms & Conditions apply to all users of the website www.capitalbox.in, including customers, channel partners, associate partners, employees, and users of CapitalBox Store or any related digital platform. The terms are applicable based on your role and the nature of your engagement with CapitalBox.

By using our services or platforms, you agree to be legally bound by these Terms & Conditions without any limitation or reservation.

1. Information Provided by You

You agree that all information provided to CapitalBox through applications or any other forms (including your personal details such as name, address, marital status, employment, assets, income, etc.) is accurate, complete, and authentic.

CapitalBox may also collect information about you from third parties such as banks, brokers, or financial institutions to provide you with better services.

2. Reputation & Legal Action

CapitalBox takes its reputation seriously. Any individual or entity found defaming, misrepresenting, or damaging the reputation of CapitalBox or its members will be subject to strict legal action.

3. Privacy & Data Protection

These Terms & Conditions govern all information handled by CapitalBox worldwide, including IT and communication systems. CapitalBox complies with all applicable laws including the Information Technology Act, 2000, and related privacy legislation.

We do not share your data without consent except as required by law or to facilitate services (e.g., sharing with NBFC/banks).

4. CapitalBox is NOT an NBFC

CapitalBox is a consultancy and mediation service only. We have tie-ups with NBFCs and banks but do not directly disburse loans or handle repayments.

All loan disbursement and repayment processes are managed solely by the NBFCs or banks. CapitalBox acts as a service provider facilitating application processing and documentation.

5. Loan Services Offered

CapitalBox provides consultancy and file processing support for various types of business loans, including but not limited to:

  • Mudra Loan
  • Term Loan
  • Project Loan
  • Startup Loan
  • Overdraft
  • Business Expansion Loans

All loans are sanctioned and disbursed by our partner NBFCs and banks. CapitalBox only assists with documentation and submission.

6. OTP, Documents & Cybersecurity

  • CapitalBox charges only the consultation/service fees as displayed on our website. No additional or hidden fees apply.
  • Our official customer care number is 8780913386 and official email domains are @capitalbox.in. Any other contact is potentially fraudulent.
  • We may request OTPs or documents strictly for file processing purposes; never share payment OTPs or transaction-related OTPs. CapitalBox is not liable for any loss caused by sharing sensitive information outside official channels.
  • After loan processing, customers are advised to cancel any issued cheques for security.
  • CapitalBox is not responsible for misuse of your data/documents by third parties.

7. Government Schemes & Grants

CapitalBox assists with applications for government schemes like PMEGP, Startup India, Stand-Up India, MSME grants, and other state-level subsidies. We act only as facilitators and consultants. Final approvals and disbursements rest solely with government bodies or authorized financial institutions. Any delay or rejection is beyond CapitalBox’s control.

8. Compliance with Laws

We strictly comply with:

  • Indian financial laws and RBI guidelines applicable to NBFCs and banks.
  • The Information Technology Act, 2000, and data privacy laws.
  • The Consumer Protection Act, 2019.

9. Channel Partners Terms

  • Referral payouts are subject to 5% TDS.
  • Account verification is mandatory for all channel partners.
  • CapitalBox is not responsible for payout delays due to partner account issues.
  • KYC submission on the Channel Partner Portal is compulsory.
  • Refunds to partner customers will be deducted from future payouts.
  • Partner codes inactive for more than 3 months will be deactivated.
  • Channel partner terms also apply to their referred customers.
  • Use of CapitalBox branding/logo requires written permission.
  • Partners are responsible for their own promotions and advertising campaigns.

10. CapitalBox Store

CapitalBox Store is an official digital marketplace operated by CapitalBox that offers products, services, and digital tools related to business loans, startup support, and financial services. Use of CapitalBox Store is governed by these Terms & Conditions and additional policies available on the store platform.

11. Dispute Resolution & Refund Policy

  • All disputes should first be resolved amicably through mutual discussions.
  • If unresolved, disputes will be subject to the exclusive jurisdiction of courts in Surat, Gujarat.
  • Refunds are subject to CapitalBox's company policy and case-by-case review.

12. Legal Compliance & Agreement

By using CapitalBox’s services, including CapitalBox Store, you agree to comply fully with these Terms & Conditions. Failure to comply may result in suspension of service or legal action.

Contact Us

For any questions or clarifications, please contact:

Customer Care Number: 8780913386

Official Email: support@capitalbox.in